Kognifai Maritime Support and Service Level Agreement

Here you can find the support and service levels you will receive as a subscriber to services and applications running on the Kognifai Maritime Ecosystem. This Kognifai Maritime Support & Service Level Agreement (“SLA”) is applicable to Customers who have a valid Subscription Agreement, governed by the Kognifai Maritime Terms of Use (“Terms of Use”), for access to K-Sim AS’ (“Kongsberg”) Kognifai Maritime Ecosystem. Maintenance and support shall be provided as described herein, to maintain the Kognifai Services in good working order. Capitalized terms shall have the meanings set forth in the Terms of Use, or in the section where they are first used herein. In the event of any conflict, both the Subscription Agreement and the Terms of Use shall prevail over this SLA. Kongsberg is committed to providing high quality and secure services to its customers and will make its best effort to ensure 24X7 availability of Kognifai Services. Service level objectives provide a quantitative measure of the level of service. Information about the status of the service can be found athttps://vesselinsight.statuspage.io/ Services that typically involve consultancy, remote configuration, remote training, remote supervision, modifications, etc. is not included in this SLA, but may be provided as additional services, subject to availability of Kongsberg’s resources and additional payment at Kongsberg’s standard rates. The service level objective for all Kognifai Services is to achieve a minimum of 98 % availability measured monthly. Kongsberg will conduct system maintenance to ensure the achievement of this objective. Information about planned and ongoing maintenance can be found athttps://vesselinsight.statuspage.io/